Complaints Procedure

The Trustees of the Management Committee of the Victory Hall always endeavour to make the Victory Hall available to the community to the best standards we can achieve and to accommodate the needs of hirers and their users.

However, if you have a complaint we would like you to tell us about it in order that we can consider your concern, take action if appropriate and improve on our work in the future.

A complaint is difficult to deal with unless it is reported speedily so we will not normally consider complaints about something that happened more than a week ago.

First, it is best to talk about your concern to a Trustee. A contact list of Trustees is available from Mrs D. Newcombe, Booking Secretary (tel. 01692 536354). If you then wish to make a formal complaint in writing, You should address your written complaint to:

Mr P.Palgrave-Moore
Chairman
Victory Hall Management Committee
Woodpeckers
2 Hilltop
Neatishead
NR12 8XQ

Tel: 01692 631231

The Chairman will acknowledge your letter within 5 days, advise you of how your complaint will be handled and when you may expect to receive an answer, normally after the Trustees’ next meeting or within 30 days.

All formal complaints are reported to the Management Committee.